A survey was mailed in November 2006 to a random 2,973 members representing a sample of active and retired members as well as survivors. The survey was scientifically designed and conducted by a professional research organization to assure the results are statistically valid. Members completed the survey by returning a paper questionnaire or using an online link. Approximately 38 percent of the members receiving the survey responded and properly represented OP&F�s membership.

Results of the survey were presented to the Board of Trustees in December. The OP&F Board and staff plans to review the data and use it to assist them in making future decisions as well us understand what members currently think about OP&F�s membership, Trustees, pension benefits, health care coverage, customer service, newsletter, Web site and communication.

Some of the results of the survey presented to the Board include:

Most members have a positive overall impression of OP&F (86 percent very favorable or somewhat favorable) and the Board of Trustees (74 percent very favorable or somewhat favorable).

Most members consider membership in OP&F an excellent or good value (68 percent).

Among members who contacted OP&F in the past two years, nearly all were satisfied with the service they received (86 percent).

Active members do not feel well informed about pension benefits and health care coverage and are less likely to thoroughly read the OP&F quarterly newsletter, the Member�s Report.

Most members are comfortable with what they know about pension benefits and confident that those benefits are secure. Although, active members are interested in receiving more information regarding pension benefits.

Overall interest in increased online communication is low, but highest among active members.

Members consider the volume of information they receive from OP&F appropriate and the content informative and honest.

Most members rely on OP&F for information about retirement issues.

View the survey results here.